Privacy Policy

Privacy Policy for Totts Store

Effective Date: 28th Feb, 2025

This Privacy Policy explains how Totts Store ("we," "our," or "the Site") collects, uses, and shares your personal information when you visit or make a purchase.

1. Contact Us

If you have questions about this policy, need further information about our privacy practices, or wish to make a complaint, please contact us via email - Support@nettytech.com or through our contact page.

2. Collection of Personal Information

When you visit our Site, we collect information about your device, interaction with the Site, and details necessary for processing purchases. If you contact us for customer support, additional information may be collected. "Personal Information" refers to any data that can identify an individual. Below is a breakdown of what we collect and why:

Device Information

  • Purpose: To optimize Site functionality and analyze user behavior.
  • Source: Collected automatically through cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify.
  • Collected Data: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and Site interactions.

Order Information

  • Purpose: To process transactions, manage shipping, send invoices, communicate with you, screen for fraud, and, where applicable, provide relevant promotions.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify.
  • Collected Data: Name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.

Customer Support Information

  • Purpose: To provide assistance and resolve inquiries.
  • Source: Collected from you.
  • Disclosure: Shared only as necessary for support services.

3. Minors

Our Site is not intended for users under the age of 15. We do not knowingly collect personal information from children. If you believe a minor has provided us with data, please contact us to request deletion.

4. Sharing of Personal Information

We share your data with service providers to fulfill orders and improve your experience. This includes:

  • Shopify for store operations (Shopify’s Privacy Policy)
  • Compliance with Laws when responding to legal requests such as subpoenas or court orders

5. Behavioral Advertising

We use your data to tailor advertisements and marketing efforts. This includes:

  • Google Analytics (Google Privacy Policy)
  • Advertising Partners who receive details about your purchases and interactions to enhance targeting
  • Shopify Audiences to display ads across platforms

To opt out of targeted advertising:

6. Use of Personal Information

Your data is used for providing services, processing payments, shipping, and notifying you about products, services, and offers.

7. Lawful Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest tasks
  • Legitimate interests that do not override your fundamental rights

8. Data Retention

We retain your personal information for record-keeping unless you request deletion. See "Your Rights" below for details on data erasure.

9. Automated Decision-Making

We use automated tools for fraud prevention and risk management, including temporary blacklists of IP addresses and credit cards linked to fraudulent activities.

10. Your Rights

GDPR (EEA Users)

If you reside in the EEA, you have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request data deletion
  • Transfer your data to another service

Your data is processed in Ireland and transferred to Canada and the U.S. For details, see Shopify’s GDPR Whitepaper.

CCPA (California Residents)

California users may:

  • Access their personal data (“Right to Know”)
  • Request data correction or deletion
  • Authorize an agent to make requests on their behalf

To exercise these rights, contact us via email or through our contact page.

11. Cookies

We use cookies to enhance your browsing experience, remember preferences, and track site performance. You can manage cookie settings via your browser.

12. Do Not Track

Since no industry standard exists for handling "Do Not Track" signals, we do not alter data collection practices in response to such requests.

13. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on our website.

14. Complaints

If you have concerns about our data practices, please contact us. If you are dissatisfied with our response, you have the right to file a complaint with your local data protection authority.

For any questions or requests related to this Privacy Policy, please contact us via email or through our contact page.